The Banese Ombudsman’s Office is a space for customers and users to register complaints, suggestions, compliments, or request information about products and services provided by Banese and companies within its conglomerate. It represents the legitimate interests of customers and users, always seeking effective solutions.

The Ombudsman’s Office is the final point of contact for resolving problems. Customers and users of the Banese conglomerate should contact the Ombudsman’s Office whenever they are unable to satisfactorily resolve their issues through the Bank’s customer service channels.

As a representative of the client within the Institution and always attentive to their needs in order to offer increasingly better service, the Banese Ombudsman is also committed to contributing to the continuous improvement of Banese’s products and services and those of the conglomerate’s companies, in addition to service through physical and digital relationship channels, such as branches, service points and SAC (Customer Service Center).